Unregistered Carriers on 5/21/2009 - 4102
Unregistered Carriers on 5/22/2009 - 4080
Yesterday's Registrations (IL system) - 23 / $2165 (avg $94)
OK, it's official now - this spreadsheet comparison tool is GREAT!
The software, working in conjunction with Iteris' Unregistered List reports, gives us instant information on every carrier who has been added to our list since the previous day (including email addresses). Keep in mind that we are not just seeing brand-new USDOT carriers. We are now seeing every carrier that was added to our list for any reason (inspection, crash, MCS-150 update, and so on).
Today, for example, we added 14 carriers to our Unregistered List. Eight of these carriers are brand-new USDOT numbers. The other six are what I referred to in previous posts as "sideways" additions - carriers who came in stealthily because of one of the reasons listed above.
Seven of these 14 carriers have email addresses, so we emailed them the "Our records show that your are not registered under the UCR program ..." email. We called the other seven carriers. Our call results: 4 voice mails left, one "no" answer, one disconnected phone, and one guy who walked in and registered after we ran our list but before we called him. Shame on us for not thinking of that scenario! Total elapsed call time: 10 minutes.
The upshot: we expended very little physical effort and very little cost to contact ALL of our new additions today. At the same time, the contacts themselves were much more personal and immediate than just mailing them an application and a form letter. As a manager, I consider that to be working smarter and better, both for us and for our customers.
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